Resources
Research and Tips for Operating a Multilingual Contact Center (Webinar)
Watch the full research and panel discussion in the video be...
Solving Staffing and Operational Challenges for Multilingual Contact Centers
Troubling Turnover Trends It’s no secret that the COVID-19...
How Retailers Can Win Against the Challenges of Seasonality and Multilingual Support
Obsolete Contact Center Technology Hinders Growth Did you kn...
10 Ways to Boost Contact Center Employee Morale
Customer support agents are the backbone of contact center o...
The Multilingual Customer Service Challenge (Webinar)
Multilingual Customer Care Supports Globalization Since the ...
Top 11 Customer Support Blogs for Innovation Leaders
If customer support were easy, we would all be experts. The ...
The Next Generation of Multilingual Customer Support
Famed business strategist Roger Martin, a former dean of the...
The Trouble with Staffing, Managing, & Scaling Multilingual Contact Centers
The Messages and Agents Lost in Translation Behind the glass...
Why Speaking Your Customer’s Language is Important and How to Tie it into your Customer Support Strategy
In 2022, Speaking the Customer’s Language Is a Must for An...
How to Measure Translation Accuracy in Customer Support Contact Centers
Solve for inaccuracy in support conversations by measuring y...
No More Posts
